Citizen services
PQRSD
Petitions, complaints, claims, suggestions and reports. File your request or check the status of one you already submitted.
At Plaza Mayor we want to give you the best service. Through this channel you can file a PQRSD (petitions, complaints, claims, suggestions and reports) and track it with your filing number. You can also write or call us through our service channels.
Step 1
File a PQRSD
Complete the form with the details of your request. When you finish, you will receive your filing number.
Step 2
Check the status
Enter your filing number and see where your request stands.
Service channels
- National line: 01 8000 424 100
- Switchboard: (604) 261 72 00, Monday to Friday, 8:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m.
- Email: [email protected]
- Legal notices: [email protected]
- Ethics line: [email protected]