Last updated: October 14, 2026. This English version is provided for information only. If it differs from the Spanish version or from Resolution 166 of 2025, the Spanish texts prevail.
This policy explains which personal data the plazamayor.com.co website collects, what we use it for, who we share it with and how you can exercise your rights. It applies to the website the Personal Data Processing and Protection Policy of Plaza Mayor, adopted through Resolution 166 of December 3, 2025 (PDF in Spanish, opens in a new tab), and is governed by Colombian Statutory Law 1581 of 2012, Decree 1377 of 2013 and Decree 886 of 2014.
1. Data controller
| Item | Details |
|---|---|
| Company name | Plaza Mayor Medellín Convenciones y Exposiciones S.A. |
| Tax ID (NIT) | 890.909.297-2 |
| Address | Calle 41 N° 55-80, Medellín, Colombia |
| Phone | +57 (604) 261 72 00. Toll free in Colombia 01 8000 424 100 |
| Email for personal data matters | [email protected] |
| Legal notices | [email protected] |
| Office hours | 7:30 a.m. to 12:30 p.m. and 1:30 p.m. to 4:30 p.m. (Colombia time) |
| Department in charge of requests | Customer Service |
2. What data this website collects and why
We only collect data when you type it into a form or when you browse the site. None of our forms ask for sensitive data. If you include sensitive information in a message, for example about your health, you are not required to do so and we will keep it confidential.
| Where | What data | What for | Who receives it |
|---|---|---|---|
| Request a quote | Name, email, phone, organization, event type, number of attendees, tentative date, venue of interest and your message | To answer your request and prepare a commercial proposal | Marketing department |
| Work with us (Spanish site) | First and last names, email, phone numbers, address, profession, position you apply for and your résumé file | To consider your profile in recruitment processes | Human Resources department |
| PQRSD form (petitions, complaints, claims, suggestions and reports) | Name, ID document, company, contact details, location, description of the case and any file you attach | To file, process and answer your request and issue the receipt | Customer Service and the department responsible for the case |
| Browsing the site | Technical data about your browser and device, pages visited and interactions, through cookies (section 3) | To remember your language, measure and improve site use and measure advertising campaigns | Plaza Mayor and the measurement providers in section 3 |
By submitting a form you authorize the processing of your data for the purpose shown in this table. You can withdraw that authorization at any time (section 6), unless a legal or contractual duty requires us to keep the data.
3. Cookies and measurement tools
A cookie is a small file the site stores in your browser. This site uses one first-party cookie and third-party tools loaded through Google Tag Manager.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| pll_language | Plaza Mayor (first party) | Remembers whether you browse in Spanish or English | One year |
| Google Analytics 4 | Usage statistics such as pages visited, visit length and forms submitted, without identifying you by name | Up to two years | |
| Google Ads | Tells us whether a visit came from a Plaza Mayor campaign and led to a request | Up to 90 days | |
| Meta Pixel | Meta (Facebook and Instagram) | Measures campaigns on Facebook and Instagram and shows Plaza Mayor ads to people who already visited the site | Up to 90 days |
| Microsoft Clarity | Microsoft | Helps us understand how the site is used (clicks, scrolling and navigation paths) to improve its design | Up to one year |
You can delete or block cookies in your browser settings. The site keeps working without them, although you will need to choose your language again. Each provider explains how it handles information in its own policy: Google, Meta and Microsoft.
4. Who we share data with
We do not sell or hand over your data. We only share it with providers that process it on behalf of Plaza Mayor (data processors) and with authorities when the law requires it:
- The website hosting provider and the email provider through which forms reach Plaza Mayor departments.
- The technology provider that runs the PQRSD filing and tracking platform.
- Google, Meta and Microsoft, for the measurements described in section 3.
- Public or judicial authorities that request it in the exercise of their legal duties or by court order.
Some of these providers store information on servers outside Colombia. We require all of them to protect the data with appropriate security measures and we forbid them from using it for their own purposes or disclosing it to others, as set out in section 8.4 of Resolution 166.
5. Your rights
As the data subject, under article 8 of Law 1581 of 2012, you can:
- Access, update and correct your data, especially if it is incomplete, inaccurate or misleading.
- Ask for proof of the authorization you gave us.
- Find out how we have used your data.
- Withdraw your authorization or ask us to delete your data when legal principles, rights and guarantees are not respected. This does not apply if you have a legal or contractual duty with Plaza Mayor.
- Access your data free of charge.
- File complaints with the Superintendencia de Industria y Comercio (Colombia’s data protection authority) for breaches of the law.
These rights can be exercised by you, your successors, your representative or attorney, or anyone acting under a stipulation in favor of another, upon proof of identity or standing.
6. How to make an inquiry or a claim
Write to [email protected] or file your request in person at Calle 41 N° 55-80, Medellín. You can also call +57 (604) 261 72 00. Include your name, your ID document, what you are requesting and the address or email where you want to receive the answer. For a claim, describe the facts and attach any supporting documents.
| Type of request | Response time |
|---|---|
| Inquiry (finding out what data we hold about you) | Up to 10 business days. If that is not possible, we will let you know and answer within 5 more business days at most |
| Claim (updating, correcting or deleting data, or withdrawing authorization) | Up to 15 business days. If that is not possible, we will let you know and answer within 8 more business days at most |
If a claim is incomplete, we will ask you for the missing information within 5 days. If two months pass without your reply, the claim is considered withdrawn. While a claim is being processed, your data is flagged as “claim in progress”. Inquiries are free once per calendar month and whenever this policy changes substantially.
7. Security and retention
We apply technical and administrative measures to prevent loss, alteration and unauthorized access to your data. Only Plaza Mayor staff who need it for their work can see it. Résumés and their files, for example, are stored outside the public folders of the site and can only be downloaded by authorized staff.
We keep data for as long as our relationship with you lasts and for the time required by accounting, commercial, labor and tax regulations.
8. Links to other sites
The site links to third-party pages such as the 360° virtual tour, social networks and the websites of our own events. Those pages have their own privacy policies and Plaza Mayor does not control how they handle your data.
9. Changes to this policy
When we change this policy we will publish the new version here with its date. We recommend checking it from time to time. The full, current Personal Data Processing and Protection Policy is Resolution 166 of December 3, 2025 (PDF in Spanish, opens in a new tab).